General Conditions
By visiting this website, using any feature, or purchasing a product, you agree to be bound by these Terms of Service and any policies referenced within them. If you do not agree, you should not use the website or place an order.
You may use the website only for lawful personal or household shopping purposes. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without our prior written permission.
We reserve the right to refuse service, cancel an order, restrict access, or remove content when reasonably necessary to protect customers, AuraCasa, our service providers, or the integrity of the website.
Headings are included for convenience only and do not limit or alter the meaning of these terms.
Online Store Use
You must be at least the age of majority in your state or place of residence to place an order. If you permit a minor to use this website, you remain responsible for their activity.
Information submitted through the store must be current, complete, and accurate. You are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account.
Prohibited conduct
- Using the website for unlawful, fraudulent, abusive, or deceptive activity.
- Attempting to introduce malicious code or interfere with website security.
- Collecting personal information about other users without authorization.
- Misrepresenting your identity, payment authority, delivery address, or order intent.
- Using automated tools to scrape, copy, overload, or disrupt the website.
- Infringing intellectual property, privacy, publicity, or other legal rights.
A violation may result in immediate suspension or termination of access, cancellation of affected orders, and any other action available to us.
Products and Availability
We make reasonable efforts to display product descriptions, dimensions, materials, images, colors, and specifications accurately. Because displays and lighting conditions vary, we cannot guarantee that every color or finish will appear identical on your device.
Wood grain, stone markings, woven fibers, upholstery texture, patina, and other natural or crafted characteristics may differ from one item to another. These variations are part of the character of the material and are not necessarily defects.
Products may be modified, replaced, limited, or discontinued without advance notice. Availability is not guaranteed until an order has been accepted and prepared for fulfillment.
Orders and Payment
Submitting an order is an offer to purchase the selected products. Receipt of an order confirmation does not guarantee acceptance. We may review, limit, decline, or cancel an order for reasons including product availability, pricing errors, payment authorization issues, suspected fraud, address limitations, or purchasing restrictions.
Prices and charges
Prices are shown in the currency displayed at checkout. Applicable taxes, delivery-related charges, and other fees will be presented before you submit payment. We may correct errors or inaccuracies and cancel affected orders, including after an order has been submitted.
Payment authorization
You represent that you are authorized to use the payment method supplied. Payment information may be processed by third-party payment providers under their own terms and privacy practices. We do not guarantee that every payment method will always be available.
Order details
You are responsible for reviewing product selections, quantities, measurements, colors, finishes, and shipping information before placing an order. Requests to change or cancel an order are not guaranteed once processing has begun.
Measurements
Confirm room, doorway, stairway, elevator, and access measurements before purchasing large furniture.
Delivery Details
Provide a complete and serviceable address, including unit numbers and any information reasonably required for delivery.
Assembly
Follow all included instructions and use appropriate professional assistance when an item requires secure installation.
Order Review
Check product specifications and order information carefully before completing checkout.
Shipping and Delivery
Delivery estimates are provided in good faith but are not guaranteed arrival dates. Timing may be affected by product handling, carrier operations, weather, holidays, access conditions, address accuracy, regional restrictions, or events beyond our reasonable control.
Ownership and risk of loss transfer as permitted by applicable law. You are responsible for providing a safe, accessible delivery location and for inspecting packages and products promptly after arrival.
If an item arrives damaged, incomplete, or materially different from the order, retain the packaging and record clear photographs of the product, carton, shipping label, and affected area. Prompt notice helps us evaluate the issue and available resolution.
Returns and Exchanges
Returns, exchanges, refunds, and replacement requests are governed by the return policy displayed on our website at the time of purchase. Eligibility may depend on the request date, product condition, packaging, item category, reason for return, and supporting documentation.
Products should be handled with reasonable care while a return request is under review. Unless required by law, used, altered, assembled, installed, damaged, personalized, final-sale, or incomplete items may not qualify for return.
Do not send an item to an address shown on its original packaging without receiving return instructions. An unauthorized return may be delayed, refused, or sent back to the sender.
Refund timing may vary after approval because financial institutions process credits according to their own schedules.
Content and Intellectual Property
The website and its content, including branding, copy, photographs, graphics, layouts, icons, product presentation, video, and design elements, are owned by or licensed to AuraCasa and are protected by applicable intellectual property laws.
You may view and use the website for personal, non-commercial shopping. No content may be reproduced, modified, distributed, republished, transmitted, displayed, licensed, sold, or commercially exploited without prior written authorization.
Customer submissions
If you voluntarily submit a review, image, suggestion, or other content, you confirm that you have the right to provide it and that it does not violate another person’s rights. You grant AuraCasa a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display that submission in connection with our business and services.
Third-party services
Certain features may rely on third-party providers. Their tools, services, and websites may be subject to separate terms. We are not responsible for third-party content, availability, practices, or transactions outside our direct control.
Disclaimers and Liability
To the fullest extent permitted by law, the website and services are provided on an “as available” basis. We do not promise uninterrupted, error-free, or completely secure access, and we do not warrant that every product or service will meet every individual expectation.
Product use, assembly, placement, anchoring, installation, maintenance, and care must follow the manufacturer’s instructions and all applicable safety requirements. AuraCasa is not responsible for harm caused by misuse, unauthorized modification, improper installation, failure to follow instructions, or ordinary wear.
To the maximum extent permitted by applicable law, AuraCasa and its officers, employees, affiliates, contractors, service providers, and licensors will not be liable for indirect, incidental, punitive, special, or consequential damages arising from use of the website, products, or services.
Where liability cannot be excluded, our total liability will be limited to the amount you paid for the product or service giving rise to the claim, unless applicable law requires a different remedy.
Indemnification
You agree to indemnify and hold AuraCasa and its affiliates, personnel, and service providers harmless from claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the website, your breach of these terms, or your violation of another party’s rights.
Governing Terms
Applicable law
These terms and any separate agreement through which we provide services will be governed by the laws applicable in the State of California, without regard to conflict-of-law principles, except where mandatory consumer law requires otherwise.
Severability
If any provision is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted and separated from the remaining provisions. The rest of these terms will remain effective.
No waiver
Our failure to enforce a right or provision does not waive that right or provision. Any waiver must be express and applies only to the specific circumstance for which it is given.
Entire agreement
These Terms of Service and the policies made available through the website form the entire agreement between you and AuraCasa regarding use of the store, superseding prior communications concerning the same subject.
Changes to These Terms
We may update these terms to reflect changes in our services, business practices, technology, legal obligations, or other operational needs. The current version will be displayed on this page with its effective date.
Your continued use of the website after revised terms become effective constitutes acceptance of those revisions. Material changes will be communicated when required by applicable law.
Questions About the Terms
If you have a question about these Terms of Service, an order, a product, or an AuraCasa policy, please include relevant details so the request can be reviewed efficiently.
For order-related questions, include the purchaser’s name, order number, and a concise description of the issue. Do not send complete payment card information or account passwords.
Company Information
AuraCasa operates from 38510 BR Way, Murrieta, CA 92563, United States. Business inquiries may be directed to support@auracasa.lol or +1 (530) 555-0195.
Correspondence sent to the business address does not constitute an authorized product return. Return instructions must be obtained before sending merchandise.
