Order Tracking

Follow Your Order Home

Enter the tracking number from your shipping confirmation to follow your AuraCasa order from dispatch to doorstep.

Your tracking number appears in the shipping confirmation email sent after dispatch. Tracking opens in a separate tab.

Warm modern living room furnished with a sofa, lounge chair, and natural wood accents
Free Shipping on every AuraCasa order
3–5 Days Estimated business-day delivery
30 Days Free returns and exchanges after delivery
Refined neutral interior with contemporary furniture and natural materials

The Delivery Journey

From Our Collection to Your Space

Tracking updates appear as your order moves through preparation, carrier transit, and final delivery.

  1. 01

    Order Confirmed

    Your order has been received and its details are being verified for preparation.

  2. 02

    Prepared for Dispatch

    Your items are being carefully prepared and assigned to a delivery partner.

  3. 03

    In Transit

    The carrier has collected your shipment and tracking scans will show its progress.

  4. 04

    Out for Delivery

    Your order has reached the local delivery route and is approaching its destination.

Spacious contemporary living room with a complete seating arrangement and warm neutral styling
Considered furniture for everyday living Designed to arrive beautifully

The Moment of Arrival

Made for the Rooms You Live In

From statement seating to quiet bedroom essentials, every delivery begins a more considered chapter at home.

Modern living room with a sofa, coffee table, and layered natural textures
Living Room Comfort shaped with editorial restraint
Calm bedroom with a complete bed setting, bedside table, and warm lighting
Bedroom Soft layers for slower, quieter evenings
Contemporary dining room with a full dining table and coordinated chairs
Dining Gathering spaces with lasting presence

Delivery Guide

Prepare for a Smooth Arrival

A few thoughtful preparations can make receiving larger furniture and home pieces simple and comfortable.

  • Review carrier updates on the day of delivery and keep your phone nearby.
  • Measure doorways, hallways, elevators, and stair turns before larger pieces arrive.
  • Clear a safe route from the entrance to the intended room.
  • Inspect the outer packaging before opening and photograph any visible transit damage.
Read Tracking FAQs
Finished modern home interior arranged with neutral furniture and decorative accents

Helpful Details

Tracking Questions

Clear guidance for locating your shipment and understanding carrier updates.

Where can I find my tracking number?

Your tracking number is included in the shipping confirmation email sent after your order leaves the fulfillment facility. It is different from your AuraCasa order number.

Why is my tracking link not showing movement?

A new tracking number may need up to 48 hours to display its first carrier scan. Weekend processing, transfer points, and regional carrier schedules can also create short gaps between updates.

Can one order arrive in separate shipments?

Yes. Items may ship separately when they are prepared at different facilities or require different handling. Each shipment will receive its own tracking information.

What does delivered mean if I cannot find my package?

Check entrances, porches, parcel lockers, reception areas, and nearby household members. Some carriers mark a parcel delivered shortly before completing the final handoff.

What should I do if my order arrives damaged?

Keep the packaging and photograph the outer carton, shipping label, and affected item. Report the issue promptly so the order details can be reviewed under AuraCasa's return and exchange policy.

Need Help Locating Your Order?

Our customer care team is available around the clock to help with delayed scans, split shipments, delivery questions, and order details.

Contact AuraCasa

Delivery estimates are measured in business days and may vary during carrier disruptions, severe weather, or peak shipping periods.