Free Shipping
Standard shipping is complimentary on every AuraCasa product.
AuraCasa Help Center
How can we help?
Find clear guidance for ordering, delivery, returns, furniture care, and everyday questions about creating a more considered home.
3–5 Business Days
Most orders are estimated to arrive within three to five business days.
30-Day Returns
Eligible items include free returns and exchanges within 30 days of delivery.
Orders
From selection to arrival
Once your order is placed, we keep the process straightforward with confirmation, fulfillment updates, and tracking information.
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Order confirmation
An order confirmation is sent to the email address used at checkout. Review the items, delivery address, and order details carefully.
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Processing
Your order is prepared for shipment. Separate products may be dispatched individually when they are fulfilled from different locations.
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Shipment update
Tracking details are provided when the carrier receives your shipment. Tracking activity may take a short time to appear.
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Delivery review
Inspect your order promptly after arrival and keep the original packaging until you have confirmed that every piece is present and in good condition.
Shipping & Delivery
Made simple from checkout onward
AuraCasa provides free shipping across eligible United States destinations. Most orders are estimated to arrive within three to five business days after processing.
Shipping cost Complimentary on all products.
Delivery estimate Typically 3–5 business days.
Multiple parcels Items in one order may arrive separately.
Large items Check entrances, hallways, elevators, and stairways before delivery.
Returns & Exchanges
A considered change of mind
Eligible AuraCasa products may be returned or exchanged free of charge within 30 days after delivery. A few simple steps help protect the item and keep the process moving smoothly.
01 Keep your order number and the email address used at checkout available.
02 Retain the original packaging while you inspect and evaluate the product.
03 Return the complete item with its included parts, hardware, and accessories.
04 Photograph any visible damage, packaging condition, or incorrect item before assembly.
If an item arrives damaged, incomplete, or different from what you ordered, do not discard the packaging or arrange an independent return shipment before receiving return instructions.
Product Care
Care that preserves character
Materials respond differently to light, moisture, heat, and daily use. Gentle, consistent care helps furniture and decorative pieces remain beautiful for longer.
Wood & Veneer
Dust with a soft dry cloth, wipe spills promptly, and use coasters or protective pads beneath hot, wet, or sharp objects.
Upholstery & Textiles
Vacuum gently with an appropriate attachment, treat spills promptly, and follow the care label supplied with the product.
Metal, Glass & Stone
Use a soft non-abrasive cloth and a cleaner suitable for the material. Avoid harsh chemicals and sudden temperature changes.
Common Questions
Helpful answers
Essential information about orders, deliveries, product presentation, assembly, and returns.
When will my order arrive?
Most orders are estimated to arrive within three to five business days. Delivery timing can vary by destination, carrier activity, product availability, and order processing requirements.
Will all items in my order arrive together?
Not always. Products may be shipped in separate parcels or from different fulfillment locations. Each dispatched parcel may receive its own tracking information.
Can I change an order after checkout?
Changes cannot be guaranteed once processing begins. Request any address, item, or cancellation adjustment as soon as possible and include your order number.
What should I do if an item arrives damaged?
Keep the item and all packaging, take clear photographs of the product and parcel, and avoid assembling damaged furniture. Include your order number and a brief description when requesting assistance.
Do furniture items require assembly?
Assembly requirements vary by product. Review the product information before purchase and read the included instructions fully before beginning. Confirm that all listed hardware is present.
Why may color or texture look different in person?
Screen settings, room lighting, natural material variation, and production batches can influence appearance. Wood grain, stone pattern, woven texture, and tonal variation are often part of the material’s character.
How do I know whether furniture will fit?
Compare the listed product dimensions with the intended room and measure every access point, including doorways, hallways, stairways, elevators, and turning spaces. Allow room for doors, drawers, and reclining features to operate.
What is the return window?
Eligible products may be returned or exchanged free of charge within 30 days after delivery. Keep the original packaging and all included components until you are certain the item is right for your space.
How can I prepare for a faster support response?
Have your full name, order number, checkout email address, and a concise description ready. For damage, missing parts, or incorrect products, include clear photographs whenever possible.
Personal Assistance
Contact AuraCasa
Still need a hand?
Our support team is available 24 hours a day to assist with product questions, order updates, delivery concerns, returns, exchanges, and missing or damaged items.
Email support@auracasa.lol
Phone +1 (530) 555-0195
Business Address 38510 BR Way, Murrieta, CA 92563, United States
Availability Customer support available 24/7