From statement furniture to finishing touches, every AuraCasa order is prepared for a clear, dependable journey from confirmation to your home.
FreeStandard shipping on every product
3–5Estimated business-day delivery
Furniture selected for thoughtful, lived-in spaces.
Our standard
A simpler path from our collection to your space.
AuraCasa provides complimentary standard shipping on all products, with no promotional code or minimum order value required. Most orders are estimated to arrive within 3–5 business days.
01
Complimentary standard shipping
Standard shipping is automatically included with every eligible AuraCasa purchase. Any alternative service available for a particular address or item will be shown during checkout.
02
Estimated arrival
The typical delivery estimate is 3–5 business days. Business days are Monday through Friday, excluding carrier-observed holidays.
03
Clear order updates
After an order is confirmed, tracking information is provided when available and after the carrier has registered the shipment in its network.
AuraCasa brings together furniture, lighting, textiles, and decor for complete interiors.
The delivery journey
From confirmation to arrival.
Each order moves through a concise sequence. Large furniture or multi-item orders may arrive in more than one package.
1
Order confirmed
Your order details and delivery address are recorded. Review the confirmation carefully and request any essential correction as soon as possible.
2
Prepared and dispatched
Items are prepared for shipment. When tracking is available, it is shared after the carrier scans the package into its network.
3
Delivered to your address
The carrier completes delivery using the service shown for your order. Keep entryways and delivery access clear for larger cartons.
Delivery dates are estimates rather than guarantees. Severe weather, carrier interruptions, peak periods, remote destinations, and other conditions beyond AuraCasa’s control may affect arrival.
Delivery method
Designed around the item.
A table, floor lamp, rug, and decorative accent do not travel in the same way. The delivery format can vary according to item size, carton count, destination, and carrier requirements.
Standard parcels
Smaller furniture, lighting, textiles, and decorative pieces may be delivered through a standard parcel carrier.
Oversized items
Larger furniture may require a valid street address and accessible delivery location. Post office boxes may not be suitable for oversized cartons.
Multiple cartons
A single item or multi-item order may be divided into separate cartons. Packages can receive individual tracking details and arrive at different times.
Delivery scope
Unless a different service is expressly displayed at checkout, delivery does not include room placement, unpacking, installation, assembly, or removal of existing furniture.
Available destinations
AuraCasa fulfills orders to addresses accepted during checkout. If an address cannot be validated or served, checkout may not offer delivery for that order.
Before delivery
Prepare your space.
A few practical checks help larger furnishings move smoothly from the delivery point into the room where they will live.
Measure doorways, halls, stairways, elevators, and the intended placement area before ordering large furniture.
Access planning
Measure the full route
Compare product and package dimensions with every doorway, corner, stairway, elevator, and corridor between the delivery point and the intended room.
Arrival day
Keep the entrance clear
Remove fragile objects and obstructions near the entrance. For heavier cartons, arrange suitable help before moving the item beyond the carrier’s delivery point.
Important details
What to know.
These guidelines help protect your order and make it easier to resolve unusual delivery circumstances.
Address accuracy
Confirm the recipient name, street address, unit number, city, state, postal code, and phone number before submitting the order. Changes cannot be guaranteed after processing begins.
Carrier updates
Tracking may require additional time to update after dispatch. Carrier status, delivery instructions, and scan history provide the most current information once the shipment is in transit.
Visible package damage
Photograph any significant carton damage before opening. Retain the product, packaging, labels, and packing materials while the issue is reviewed.
Delayed or missing delivery
Review the tracking history, delivery location, household access points, and any carrier notice. Report unresolved concerns with the order number and relevant details.
Weather and disruption
Severe weather, natural events, transportation interruptions, regional restrictions, and peak demand may extend the estimated delivery window.
Order changes
Requests to modify or cancel an order should be submitted promptly. A change or cancellation cannot be guaranteed after preparation or shipment has begun.
After arrival
Room to reconsider.
AuraCasa offers free returns and exchanges within 30 days after delivery. The return process must be initiated within that period and follow the instructions provided for the item.
Free returns and exchanges within 30 days after delivery.
Keep packaging and product components until you are satisfied with the order.
Do not send an item back without the return instructions issued for that order.
Report damage, missing components, or an incorrect item with clear photographs and the order number.
Order assistance
We are here for the details.
For an address concern, delivery question, damaged package, missing carton, or tracking issue, include your order number and a concise description so the matter can be reviewed efficiently.
