Designed for peace of mind
Returns, made considered.
A home evolves, and sometimes a piece is not quite right. AuraCasa offers free returns and exchanges within 30 days after delivery, with a clear process designed around furniture and home goods.
The return journey
Four simple steps.
Keep the original carton and protective materials until you are certain the piece is right for your space. Furniture travels most safely in the packaging designed for it.
Send your request
Within 30 days after delivery, provide your order number, the item you wish to return or exchange, and a brief reason for the request.
Receive return instructions
We will confirm the return method and provide a prepaid label or arrange a carrier pickup for larger furniture. Do not send an item before receiving approval and routing instructions.
Prepare the piece
Disassemble the item when reasonably possible, include all hardware and components, and secure everything in the original packaging or equally protective packaging approved by our team.
Refund or exchange
After the returned item is received and inspected, we will issue the approved refund to the original payment method or release the replacement item for your exchange.
Eligibility
What qualifies.
Most AuraCasa purchases may be returned or exchanged when the request is made on time and the item can travel back safely.
Your request is submitted no later than 30 calendar days after the delivery date shown by the carrier.
The item is unused, unaltered, clean, and free from stains, odors, pet hair, damage, or signs of extended use.
All parts, hardware, manuals, accessories, and protective materials are included and securely packed for transport.
The return follows the label, pickup method, destination, and handling instructions provided by AuraCasa.
Furniture-specific care
Special situations.
Large-scale pieces and home furnishings require a little more coordination. The guidance below helps us resolve unusual situations quickly and fairly.
Arrived damaged
Photograph the outer carton, shipping label, affected area, and full item as soon as possible. Report visible damage, missing parts, or an incorrect item within 48 hours after delivery so we can prioritize a replacement, part shipment, or refund.
Refused or missed
If a delivery is refused without prior approval, or a scheduled oversized-item appointment is repeatedly missed, carrier fees may be deducted from the refund when those costs are charged to AuraCasa.
Cancellation request
Orders enter processing quickly. We will make every reasonable effort to cancel before shipment, but cancellation is not guaranteed once fulfillment begins. If the order ships, the standard return process applies after delivery.
Non-returnable items
Gift cards, personalized or made-to-order pieces, and items marked final sale at purchase are not returnable unless they arrive damaged, defective, incomplete, or different from what was ordered.
Natural variation
Wood grain, stone veining, woven texture, and hand-applied finishes naturally vary. These characteristics are part of the material and are not defects, though eligible pieces may still be returned within the standard window.
Safe return travel
Returns must be packaged to prevent avoidable transit damage. If original packaging is unavailable, wait for packing guidance before shipping. Items returned without adequate protection may receive a reduced refund if damage occurs in transit.
After the return
Refunds, clearly timed.
We will email a confirmation after inspection. Approved refunds are returned to the original payment method, so the final posting time is controlled by your bank or card issuer.
Inspection
Returns are generally inspected within 3–5 business days after the carrier confirms delivery to the designated return location.
Refund issue
Once approved, AuraCasa issues the refund to the original payment method. Original shipping charges, when any were paid, are refundable only for damaged, defective, incomplete, or incorrect orders.
Bank posting
Most financial institutions post refunds within 5–10 business days after issuance. Processing times can vary and are outside AuraCasa's control.
Partial refunds
A deduction may apply only when an item is returned incomplete, altered, used beyond inspection, or damaged because return instructions or protective packing requirements were not followed.
Promotional orders
Refunds reflect the amount actually paid after discounts. If only part of a qualifying bundle or promotion is returned, the refund may be recalculated according to the promotion's original terms.
Exchange options
Choose what fits.
Need a different size, color, or design? Request an exchange within the same 30-day window. Exchange availability depends on current inventory, and the replacement is released after the original item is received and approved.
Helpful details
Common questions.
These quick answers cover the details that matter most before you prepare a return or exchange.
When does the 30-day return window begin?
The window begins on the carrier-confirmed delivery date. Your request must be submitted within 30 calendar days of that date.
Are returns and exchanges really free?
Yes. AuraCasa covers standard return shipping or an approved scheduled pickup for eligible returns and exchanges within the United States. Fees caused by an unapproved return route, repeated missed pickup, or inadequate repacking may still apply.
Can I return furniture after assembling it?
Yes, if the item is still in like-new condition, includes every component, and can be safely disassembled and repacked. Assembly damage, drilled holes, modifications, stains, or other signs of use may affect eligibility or the refund amount.
What if I discarded the original packaging?
Do not ship the item until you receive guidance. We will confirm whether alternative packaging can safely protect the piece. The customer is responsible for preventing avoidable damage during the return journey.
What should I do if a package arrives damaged?
Keep the product and all packaging, then document the shipping label, carton, full item, and affected area. Report the issue within 48 hours after delivery so we can arrange the most appropriate resolution.
How long will my refund take?
Inspection generally takes 3–5 business days after the return arrives. Once AuraCasa issues the refund, most banks post it within an additional 5–10 business days.
