Privacy Policy

We collect information that helps us operate our store, complete purchases, deliver products, provide assistance, improve the shopping experience, and communicate with you. The information collected depends on how you interact with AuraCasa.

Identity and contact information

This may include your name, billing address, delivery address, email address, telephone number, and account details.

Order and transaction information

This may include the products you view or purchase, order value, discounts, returns, exchanges, delivery status, transaction history, and information required to manage an order.

Payment information

Payments are handled through authorized payment providers and our commerce platform. We generally receive transaction confirmation, payment status, billing details, and limited payment identifiers rather than complete payment-card credentials.

Device and usage information

When you visit our website, we may collect details such as your IP address, browser type, device type, operating system, approximate location, referring page, viewed pages, interactions, session information, and cookie identifiers.

Communications and preferences

We may retain messages, product questions, service requests, survey responses, reviews, marketing preferences, and other information you choose to provide.

We may collect personal information through several sources:

• Directly from you when you browse, create an account, place an order, subscribe, submit a review, request a return, or communicate with us.
• Automatically from your device through cookies, pixels, log files, analytics tools, and similar technologies.
• From service providers that support payments, order processing, delivery, fraud prevention, analytics, advertising, and customer service.
• From business and marketing partners when permitted by law and consistent with your choices.
• From publicly available sources when reasonably necessary to protect our business, verify information, or prevent misuse.

If you provide information about another person, such as a delivery recipient, you should have permission to share that information for the relevant purpose.

We may use personal information to:

• Process payments, confirm purchases, fulfill orders, and coordinate delivery.
• Manage returns, exchanges, refunds, warranties, and order-related requests.
• Create and maintain customer accounts and saved preferences.
• Respond to questions and provide customer care.
• Personalize products, content, and recommendations.
• Send transactional messages, service notices, and order updates.
• Send promotional communications when permitted by law and consistent with your preferences.
• Measure website performance and understand how visitors use our store.
• Detect fraud, abuse, security incidents, and other prohibited activity.
• Maintain records, enforce our terms, resolve disputes, and meet legal obligations.
• Develop, test, and improve our website, products, services, and customer experience.

Cookies and similar technologies help our website remember preferences, maintain shopping sessions, understand performance, prevent fraud, and provide relevant content.

Essential technologies

These support core functions such as navigation, account access, shopping-cart activity, checkout, payment security, and fraud prevention.

Functional technologies

These remember choices and help provide features such as saved settings, region preferences, and enhanced service options.

Analytics technologies

These help us understand visits, traffic sources, page performance, and customer interaction patterns so we can improve the store.

Advertising technologies

Where used, these may help measure campaigns, limit repeated advertising, build audiences, and present content based on interests or interactions.

You can manage many cookies through your browser settings and any privacy controls made available on our website. Blocking essential technologies may prevent some store features from working correctly.

We may disclose personal information when reasonably necessary to operate our business, provide requested services, protect our customers, or satisfy legal requirements.

Commerce and technology providers

Information may be processed by providers that host our store, support checkout, maintain website functionality, provide analytics, manage communications, or deliver technical services.

Payment and fraud-prevention providers

Payment details and transaction information may be processed by payment networks, financial institutions, fraud-prevention services, and other parties involved in authorizing and securing a transaction.

Order and delivery partners

We may provide order, recipient, and delivery information to product fulfillment partners, carriers, logistics providers, and other parties required to complete your purchase.

Professional advisers and authorities

Information may be disclosed to accountants, auditors, insurers, legal advisers, regulators, courts, law enforcement, or other authorities where reasonably necessary or legally required.

Business transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, insolvency proceeding, or similar business event, subject to appropriate protections.

Service providers are expected to process information for authorized purposes and in accordance with applicable contractual and legal obligations.

We may work with analytics and advertising providers to understand campaign performance and present more relevant content. These providers may use cookies or similar identifiers to recognize a browser or device over time.

Depending on applicable law and how a technology is configured, certain advertising-related disclosures may be treated as a sale, sharing, or use of personal information for targeted advertising. Where required, AuraCasa provides a method to opt out of those practices.

You may also adjust browser privacy settings, disable non-essential cookies when controls are available, unsubscribe from promotional email using the link included in those messages, and enable a legally recognized browser-based opt-out signal. We process recognized preference signals where required by applicable law.

Advertising preferences are browser- and device-specific. If you use another browser or device, clear cookies, or reset your settings, you may need to renew your choices.

Data retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, complete transactions, maintain records, resolve disputes, prevent fraud, enforce agreements, and comply with legal, accounting, tax, and regulatory obligations.

Retention periods vary according to the type of information, the relationship involved, operational requirements, legal obligations, and whether the information is needed to establish or defend legal claims.

Information security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.

No internet transmission or storage system can be guaranteed completely secure. Customers should use unique passwords, protect account credentials, and avoid sending sensitive payment information through unsecured messages.

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Confirm whether we process your personal information.
• Request access to or a copy of personal information associated with you.
• Request correction of inaccurate personal information.
• Request deletion of eligible personal information.
• Request information about categories of information collected, used, or disclosed.
• Opt out of certain sales, sharing, or targeted advertising practices.
• Withdraw consent where processing is based on consent.
• Receive eligible information in a portable format.
• Appeal a decision concerning a privacy request where local law provides that right.
• Receive equal service without unlawful discrimination for exercising a privacy right.

Submitting a request

Requests can be submitted through the single request link at the end of this page. Please describe the right you wish to exercise and provide enough information for us to identify the relevant records.

Verification and authorized agents

To protect your information, we may verify your identity before completing a request. Verification may require matching information already associated with your account or transactions. An authorized agent may submit a request where permitted by law, but we may require evidence of authorization and direct identity confirmation.

California privacy notice

California residents may have additional rights concerning access, correction, deletion, categories and sources of collected information, business or commercial purposes, categories of recipients, and opt-out choices. We do not unlawfully discriminate against customers for exercising applicable privacy rights.

AuraCasa does not offer financial incentives in exchange for personal information unless separate terms explaining the material aspects of the program are presented at enrollment.

Children's privacy

AuraCasa is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

International processing

AuraCasa is based in the United States. Our commerce, payment, technology, fulfillment, and delivery providers may process information in the United States or other countries. Privacy and data-protection laws in those locations may differ from the laws where you live.

Where required, appropriate contractual, organizational, or legal safeguards are used to support cross-border processing.

We may revise this policy to reflect changes in our store, services, technologies, partners, legal obligations, or privacy practices. The revised policy will be posted on this page with a new effective or last-updated date.

If a change materially affects how personal information is used, we may provide an additional notice when required by law. We encourage you to review this page periodically.